My discount code isn’t working — what should I do?

If a discount shows on the website but disappears at checkout, it’s usually one of these:

• The promotion expired (offers and codes have end dates).
• Your browser is showing an old cached banner/price that’s no longer active.
• The code is single-use (or already used) or has limitations.

What to try:

1. Open checkout in a Private/Incognito window and try again.
2. Remove and re-enter the code carefully.
3. If the code still won’t apply, email help@mysocialbook.com with a screenshot of what you see, and we’ll help check what’s going on.

Updated on: 01/13/2026