Order & Shipping

My discount code isn’t working — what should I do?If a discount shows on the website but disappears at checkout, it’s usually one of these:The promotion expired (offers a… How to track my order?You can track your order anytime by visiting our tracking page and entering your order number or tracking code… Can I rush my order?We print and ship all orders as quickly as possible, so we don't offer expedited printing. If you selected a slower ship… My order hasn’t arrived — what should I do?If your book hasn’t arrived after the estimated delivery window, wait 1–2 extra days — delays can happen due to weather,… How long does delivery take?Delivery times below are total estimates — from the moment you order to delivery at your door (production + transit incl… How do I apply a discount code or gift card?At checkout, enter your discount code or gift card in the box on the right side of the screen. Make sure it's applied be… Will I have to pay customs or import taxes?If you're outside the USA or Europe, your local customs authority may charge import duties or taxes. These charges are n… Do you ship internationally?Yes, we ship worldwide! Just make sure your address is valid at checkout. Please note, we cannot deliver to PO Boxes, mi… My book arrived damaged — what now?We're so sorry! Please take photos of the damage and email them to help@mysocialbook.com, along with your order num… What shipping methods do you offer?Shipping methods vary based on your location, order weight, and selected products. To see your options, add a product to… There’s a printing issue in my bookPrinting issues are rare, but if you spot one, email help@mysocialbook.com with photos of the problem and your… How do I use my MSB Points?Our MSB Points program has been discontinued, but don’t worry — if you still have unused points, we’ll honor them! Just … Add to Cart button not workingWe’re currently aware of an issue where clicking Add to Cart may not respond (nothing happens).Our technical team is act…