When something goes wrong

I was editing the wrong bookCheck which one you are in: the Book Title and the date range at the top of the editor identify it. To switch, go to My … My photos won't load — I just see grey boxesPictures load gradually, especially in a large album, so wait a few seconds before assuming something is wrong. If they … The page has gone blankScroll up first — after a long session the page can be scrolled well below the content, which looks like an empty screen… My changes aren't showingThree usual causes. The book is still rebuilding — wait for Processing... Please wait a few seconds... to finish. You cl… It doesn't work in my browserThe editor works in current versions of Chrome, Safari, Firefox and Edge. When something behaves oddly, the quickest dia… My internet dropped while I was editingReconnect, reload the page, and reopen your book from My Library of Saved Books. Everything up to your last completed ch… Is there an undo?There is no general undo, and no history of previous versions. Most things are reversible by hand, though: set the date … I deleted something by accidentIf you removed a post, open Edit content, go to that month and click the tick again to put it back, then press Validate.… I unticked everything by mistakeTick them back on. In Edit content you can work through the month and click each tick again; in Choose Content, select t… My book is emptyThree things to check, in order. Your date range — a narrow or future period may contain nothing; widen it under Select … I made a copy by accident and now I have twoNo harm done — an extra book in your library costs nothing and cannot be ordered by itself. What matters is your basket:… I clicked Start over and lost my workStart over clears all your settings and rebuilds the book from scratch, and there is no way back from it. The rebuilding… I clicked Empty cache and my book got longerThat is normal. Empty cache fetches your content again from scratch, and a fresh fetch can pick up posts the previous on… The cover panel says "Loading layouts..." and nothing appearsThe cover designs are fetched separately from the rest of the page, so Loading layouts... simply means they are on their… I cannot see the end date on my phoneThis is a known issue we are fixing. On a phone held upright, the bottom of the date panel sits behind your phone's navi… What does "Creating your collection" mean?It means your posts are being fetched and laid out. While that message is on screen the page count is provisional and ca… The period on my cover isn't the period I choseCheck the period shown under the cover preview against what you set under Select the time period to be printed. Two thin… It says "This date is outside your book" — what should I do?The photo or post you are adding carries a date that falls outside the period your book covers, so there is no page for … The pages in my preview are blankAlmost always a page that has not finished rendering. Wait a few seconds and it fills in, or move away and come back to … I clicked Select and nothing happenedGive it a few seconds first — connecting a source and building the first book takes a moment, and a pop-up window from F… Why do all my books show the same cover picture in the library?That is a placeholder shown while a book's own cover image is still being produced, not the cover you will get. Open the… Why are some of my posts missing?Usually one of four reasons.The post falls outside the period your book covers — check Select the time period to be prin… Why are the same photos in my book twice?Because it exists more than once on your account — Facebook often keeps the same picture in several places at once, such… I posted something new and it isn't in my bookYour book uses a copy of your account taken when it was imported, so anything posted since then will not be there. Selec… The photos in the picker won't loadGive it a moment first — a large album loads its thumbnails gradually and can look empty at first. If it stays blank:Clo… It says "Your book must have at least 20 pages"Your date range does not hold enough to fill a book. Do one of the two things the message suggests: widen the period und… It says "Your book exceeds the 500-page limit"Your period holds more than one book can carry. The message offers three ways down, all of which work: narrow the date r… What does Start over do?Start over clears every choice and setting you have made on this book and builds it again from scratch. Your date range,… The button says "Processing... Please wait a few seconds..." and never stopsNormally that message lasts a few seconds while the book is rebuilt, and Add to cart comes back. It can stick when your … Add to cart isn't workingCheck the button first: if it reads Processing... Please wait a few seconds..., the book is still being calculated and t… The page is stuck loadingGive it a little time first — the editor reads a lot from your account, and a big account can take a minute to come up. … The editor is very slowSome waiting is normal: every change to the dates, the content, the picture size or even the title rebuilds the book, an… Nothing happens when I clickCheck whether the book is rebuilding — while it says Processing... Please wait a few seconds..., several controls are un… I got a message saying "Oops, something went wrong"It is a general error message, so it does not point at one particular cause. Often it simply means you have been away lo… I was logged out in the middle of editingLog back in and open your book from My Library of Saved Books — it is kept with your account, not with the browser sessi…